Terms of service

Terms of Service

Last Updated: September 2026

Welcome to Yunmora.

These Terms of Service ("Terms") govern your use of the Yunmora website and your purchase of products and services from us.

By accessing our website or placing an order, you agree to these Terms.

1. About Yunmora

Yunmora is operated by:

Zhuhai Tianmu Yunhai Culture Media Co., Ltd.

A company registered in China.

Yunmora provides customized cultural and creative products, gifts, merchandise, and related creative services.

2. Products and Custom Orders

Many Yunmora products are made to order according to customer specifications.

Product colors, textures, dimensions, and appearance may vary slightly from images shown on the website due to:

  • Screen settings
  • Printing processes
  • Materials
  • Production methods
  • Individual customization

Minor variations do not necessarily constitute a product defect.

3. Customer-Provided Content

When submitting photos, logos, artwork, text, or other materials, you confirm that:

  • You have the necessary rights or permission to use the material;
  • Your submission does not knowingly violate the rights of another person or entity;
  • You authorize Yunmora and its manufacturing partners to use the submitted material solely as reasonably necessary to fulfill your order.

You are responsible for the content you submit.

Yunmora reserves the right to refuse an order containing content that we reasonably believe may violate applicable laws or third-party rights.

4. Proofs and Customer Approval

For certain customized products, we may provide a design proof before production.

Customers are responsible for carefully reviewing any proof provided to them.

Once a proof has been approved, production may begin.

Changes requested after approval may not be possible and may result in additional charges or delays.

5. Pricing

All prices displayed on our website are subject to change without notice.

The price applicable to an order is the price displayed at the time the order is placed, unless an obvious pricing error has occurred.

For bulk, corporate, or specialized projects, pricing may be provided separately by quotation.

6. Orders

An order submitted through our website constitutes a request to purchase the selected products.

We reserve the right to refuse or cancel an order in certain circumstances, including:

  • Suspected fraud
  • Payment problems
  • Product availability issues
  • Incorrect pricing
  • Inability to fulfill the requested customization
  • Content or requests that may violate applicable laws or third-party rights

If we cancel an order after payment has been received, we will generally issue an appropriate refund.

7. Payments

Payments are processed through available payment providers displayed during checkout.

By submitting payment information, you authorize the applicable payment provider to process the transaction.

We may use third-party payment services to process transactions and do not necessarily have access to complete payment credentials.

8. Shipping

Products may be manufactured and shipped directly from China or through our manufacturing and fulfillment partners.

Shipping times are estimates and are not guaranteed delivery dates.

Customers are responsible for providing accurate shipping information and, where applicable, customs duties, import taxes, or other destination-country charges.

Please refer to our Shipping Policy for additional information.

9. Returns and Refunds

Because customized products are made specifically for individual customers, customized products generally cannot be returned or refunded due to a change of mind after production has begun.

This does not affect any rights or remedies that cannot lawfully be excluded under applicable law.

For defective, damaged, or incorrectly produced products, please contact us in accordance with our Refund & Return Policy.

10. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Product descriptions
  • Graphics
  • Photographs
  • Designs
  • Website layout

is owned by or licensed to Yunmora and may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit our content without prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, applications, and other technology providers.

Your use of third-party services may also be subject to those providers' own terms and policies.

12. Disclaimer

To the extent permitted by applicable law, Yunmora provides the website and its content on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

13. Limitation of Liability

To the extent permitted by applicable law, Yunmora will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

14. Governing Law

These Terms are governed by the laws applicable to Yunmora's business and operations, without limiting any mandatory consumer protection rights that may apply to customers in their place of residence.

15. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

16. Contact Us

For questions regarding these Terms, please contact:

hello@yunmora.com

Zhuhai Tianmu Yunhai Culture Media Co., Ltd.

Email: hello@yunmora.com