Privacy policy
Privacy Policy
Last Updated: September 2026
Yunmora ("Yunmora," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, place an order, contact us, or request a customized product, we may collect information such as:
- Name
- Email address
- Shipping address
- Billing information
- Phone number, where provided
- Order information
- Product selections
- Customization instructions
- Photos, artwork, logos, or other files uploaded by you
- Communications between you and Yunmora
We may also automatically collect certain technical information when you use our website, such as browser type, device information, IP address, and information about how you interact with our website.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Create customized products
- Process payments
- Arrange shipping and delivery
- Communicate with you about your order
- Respond to customer service requests
- Improve our products and website
- Prevent fraud and unauthorized transactions
- Comply with applicable legal obligations
Customer-uploaded photos, artwork, logos, and other customization files may be used solely as reasonably necessary to process and manufacture the customer's order.
3. Customer-Uploaded Images and Artwork
If you upload a photograph, logo, artwork, or other file for customization, you represent that you have the necessary rights or permission to provide and use that material for the requested purpose.
You should not upload content that you do not have the right to use.
We may provide uploaded files to our manufacturing or fulfillment partners when necessary to produce your customized order.
We do not use customer-uploaded images for advertising, marketing, public display, or other unrelated purposes without appropriate permission.
4. Payment Information
Payments may be processed by third-party payment service providers.
Yunmora generally does not directly store complete credit card numbers or payment authentication information on its own systems.
Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy policy and terms.
5. Service Providers
We may share necessary information with trusted third-party service providers that help us operate our business, including:
- Shopify
- Payment service providers
- Shipping and logistics providers
- Manufacturing and fulfillment partners
- Website and technology service providers
These parties receive only the information reasonably necessary to perform their services.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Support marketing and analytics activities
You may be able to control cookies through your browser settings.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
Customer-uploaded files may be retained for a limited period necessary to complete production, quality control, customer service, or order-related purposes.
8. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including rights to access, correct, delete, or restrict certain uses of your information.
To submit a privacy-related request, please contact us at:
We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
11. International Data Transfers
Because Yunmora is operated by a company based in China and may use service providers located in different countries, your information may be processed or transferred across international borders.
By using our website and services, you acknowledge that your information may be processed in countries other than the country where you reside, subject to applicable privacy requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Yunmora
Email: hello@yunmora.com