Refund policy
Refund & Return Policy
Last Updated: September 2026
Thank you for choosing Yunmora.
Because many of our products are made to order and customized specifically for each customer, our return and refund policy is different from that of standard, ready-to-ship products.
1. Customized Products
Most Yunmora products are made specifically according to the customer's selected options, uploaded images, artwork, text, or other customization requirements.
Once production has started, customized orders generally cannot be canceled, returned, or exchanged due to a change of mind, incorrect selection, or personal preference.
Before production begins, we may be able to accommodate a cancellation or modification request. Please contact us as soon as possible after placing your order.
2. Customer-Provided Images and Information
Customers are responsible for providing accurate customization information, including:
- Photos and images
- Text and spelling
- Size and quantity selections
- Design instructions
- Shipping information
Please carefully review your order before submitting it.
If a customer provides incorrect information or an unsuitable image and production has already started, Yunmora may not be able to provide a refund or replacement.
3. Damaged, Defective, or Incorrect Products
We want you to receive a product that meets your expectations.
If your order arrives:
- Damaged during delivery
- Defective
- Significantly different from the approved design
- Incorrectly produced
- Missing items
please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging
After reviewing the situation, we may offer an appropriate solution, which may include:
- A replacement
- A partial refund
- A full refund
- Another reasonable resolution
The solution will depend on the nature and severity of the issue.
4. Proof Approval
For certain customized orders, Yunmora may provide a digital proof or design preview before production.
If a proof is provided, production may begin after customer approval.
Once the customer approves the proof, changes requested afterward may not be possible and may be subject to additional charges.
5. Non-Returnable Items
Unless otherwise required by applicable law, customized or personalized products are generally not eligible for return simply because the customer changes their mind.
6. Refund Processing
If a refund is approved, it will normally be issued to the original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider or financial institution.
7. Contact Us
For questions regarding a refund, replacement, or order issue, please contact:
Email: hello@yunmora.com
Please include your order number whenever possible.