Shipping policy
Shipping Policy
Last Updated: September 2026
Yunmora is a China-based creative products company serving customers internationally, including customers in the United States.
Many of our products are made to order and shipped directly from our manufacturing partners or production facilities in China.
1. Order Processing
Because customized products are made specifically for each order, processing time may vary depending on:
- Product type
- Customization requirements
- Order quantity
- Artwork preparation
- Production capacity
For standard customized products, the estimated production time will be displayed on the relevant product page whenever available.
For larger or more complex projects, we will provide an estimated production schedule after confirming the order requirements.
2. Shipping to the United States
We currently offer shipping to the United States for eligible products.
Our standard shipping option is currently:
Standard Shipping: $9.90
Estimated shipping time is approximately:
3–15 business days after the order has been shipped.
Please note that shipping time does not necessarily include product production or customization time.
The total time from order placement to delivery may therefore include:
Order Processing + Production + Shipping
3. Delivery Estimates
Shipping estimates are provided for reference only and are not guaranteed delivery dates.
Delivery times may be affected by:
- Customs clearance
- International transportation
- Weather
- Carrier delays
- Holidays
- Incorrect or incomplete shipping information
- Other circumstances beyond our control
4. Customs and Import Charges
Orders shipped internationally may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country may be the responsibility of the customer.
Yunmora does not control customs processing times or charges imposed by local authorities.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
6. Tracking Information
When tracking information is available, it will be provided through the email address associated with the order.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
7. Lost or Damaged Shipments
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
For damaged packages, please keep the original packaging and provide photos of the package and product when contacting us.
We will review the shipment with the relevant carrier or fulfillment partner and work with you toward an appropriate resolution.
8. Large and Custom Projects
Large sculptures, exhibition pieces, bulk orders, corporate orders, and other specialized projects may require customized shipping arrangements.
Shipping costs and delivery schedules for these projects will be quoted separately based on:
- Product dimensions
- Weight
- Quantity
- Destination
- Packaging requirements
- Shipping method
9. Contact Us
If you have questions about shipping or delivery, please contact: